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Frequently Asked Questions
Explore our FAQs to find quick answers to common inquiries and learn more about our services.
Yes, we offer replacement parts for many of the products sold on rowanappliance.com. Availability depends on the specific brand and model. To request a part, please email support@rowanappliance.com with your order number, product name or model number, and a brief description of the part you need. If possible, include a photo of the appliance and the part in question. Our support team will confirm availability and guide you through the next steps.
We accept returns within 30 days of delivery for most products, as long as they're unused, unassembled, and in their original or equivalent packaging. If your item arrives damaged or defective, we'll cover return shipping and provide a full refund or replacement. For all other returns, return shipping costs may apply. To start a return, just email us at support@rowanappliance.com and we'll guide you through the process.
Yes, all products sold on rowanappliance.com include a one-year manufacturing warranty. This warranty covers defects in materials or workmanship under normal residential use. If you experience an issue with your product within the first year, please contact us at support@rowanappliance.com with your order number, product details, and a description of the issue. We'll review your case and help with a repair, replacement, or solution based on the warranty terms.
For business-related questions (collaborations, partnerships, press inquiries, etc.), please contact support@rowanappliance.com or call 310-961-0057, available 9 AM - 5 PM PST, Mon-Fri.
