Return Policy

 

At Rowan, we want you to shop with complete confidence. If something doesn’t work out, our return policy is straightforward and customer friendly.  

30-Day Return Guarantee  

You may return most items within 30 days of delivery for a full refund or equal exchange. 

There are two types of returns:  

   1. Defective or Damaged Items

•  If your product arrives damaged or defective, contact us within 30 days
•  In most cases, we will send you a replacement or issue a full refund without requiring you to ship the original product back
• To prevent abuse and ensure speedy resolution, we may request photos or a short video showing the issue
• In rare cases, we may ask that the item be returned for quality control purposes, in which case we will provide a free prepaid return label
  

   2. Unwanted or Non-Defective Items

If you purchased the wrong item, changed your mind, or no longer want the product:

• The item must be unused, unassembled, and in its original or equivalent packaging
• All original accessories and documentation must be included
• Return shipping costs may be deducted from your refund unless the return is due to our error
• A return authorization is required before shipping items back  

Non-Refundable Products  

The following items are not eligible for a refund or exchange:  

• Non-physical products, such as extended warranties or digital services  
• Products received free of charge or at a heavily discounted rate through promotional giveaways, influencer campaigns, or contests, unless explicitly stated otherwise at the time of the offer  

For all other return reasons, such as a change of mind or incorrect purchase, return shipping costs may be deducted from your refund.  

How to Start a Return  

Step 1: Contact Us First 

Before requesting a refund or replacement, we encourage you to reach out to our support team — we may be able to troubleshoot and resolve the issue without the need for a return.

Email our support team at support@rowanappliance.com with:

• Your order number 
• The item(s) you wish to return 
• The reason for the return 
• Photos or a short video (if defective or damaged)    

Step 2: Receive Approval and Instructions 

We will confirm your eligibility, provide next steps, and—if applicable—a prepaid return label.  

Step 3: Complete Your Return (if required)  

If your return requires shipping the product back:

•  Securely pack the product in its original packaging, including all accessories and documentation
• Drop the package off with the carrier listed on your return label  

Refunds & Processing Time  

• Refunds are issued to the original payment method
• For defective/damaged items where no return is required, your refund or replacement will be processed immediately after claim approval
• For returns requiring shipment, refunds are issued within 3–5 business days after the item is received and inspected
• Shipping fees (if applicable) may be deducted from the refund total  

Conditions That May Affect Refunds  

We reserve the right to deny or partially approve refunds if:  

• Items are missing parts, packaging, or documentation  
• Products show signs of use or damage not caused by shipping  
• The return was not authorized in advance
• The product was received free of charge or at a heavily discounted rate through influencer programs, promotional giveaways, or contests
• The claim appears fraudulent or abusive  

Contact Us  

If you have any questions about your order, return eligibility, or the process, our support team is here to help. 

Please email support@rowanappliance.com or visit our Contact Us page to get started.