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Before you buy
What is My Rowan Membership?
A free loyalty program. No fees and no commitment. All we need is your name and email, and you get 100 points just for signing up.
See My Rowan MembershipHow do I earn points?
You earn 2 points for every $1 you spend on an order. You also earn 100 points each for signing up, joining the newsletter, following us on Instagram and following us on TikTok.
See My Rowan MembershipWhat can I redeem points for?
$5 off for 500 points, $10 off for 1,000 points and $20 off for 2,000 points. You can also redeem a custom amount, where 100 points is $1.
See My Rowan Membership- My Rowan MembershipThe full membership page.
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Order and delivery
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Returns and refunds
How long do I have to return something?
30 days from delivery, for most items. You can have a full refund or an equal exchange.
Read the Return PolicyMy item arrived damaged. What happens now?
Contact us within 30 days. In most cases we send a replacement or a full refund without asking you to ship the original back. We may ask for photos or a short video of the problem.
Read the Return PolicyI changed my mind. Can I still return it?
Yes, if the item is unused, unassembled and in its original or equivalent packaging, with all accessories and documentation. Return shipping may be taken off your refund unless the return is our error. Ask us for a return authorization before you ship anything back.
Read the Return PolicyWhen do I get my refund?
Refunds go back to the original payment method. If no return is needed, it is processed as soon as your claim is approved. If the item has to come back, within 3 to 5 business days of it arriving and being inspected.
Read the Return PolicyWhat cannot be returned?
Non-physical products, such as extended warranties and digital services. Also products received free or at a heavily discounted rate through giveaways, influencer campaigns or contests, unless the offer said otherwise.
Read the Return Policy- Return PolicyThe full return policy.
- Refund policyThe store's refund terms.
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Warranty
What does the standard warranty cover?
Every new product comes with a 1-year limited warranty, starting from the date of purchase. It covers defects in materials or workmanship, electrical and mechanical failures under normal residential use, support and guidance from our customer care team, and repair or replacement of defective parts as determined by us.
Read the Rowan WarrantyWhat is not covered?
Damage caused by misuse, accidents or unauthorized modifications. Cosmetic wear and tear. Commercial use. Improper installation or failure to follow instructions. Fragile parts, such as glass components.
Read the Rowan WarrantyCan I extend my warranty?
Yes. 2-year total coverage, one extra year, is $45. 3-year total coverage, two extra years, is $75. An extended warranty has to be bought within 30 days of your original order.
Read how the warranty works- Rowan WarrantyThe full warranty page.
- How does Rowan Warranty work?
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Refer a friend
How does Refer a Friend work?
Send your friend's email from the Refer a Friend page, or copy your referral link and share it. They get $20 off an order of $50 or more. Once they use that code at checkout, we email you a $20 discount code as your reward.
Go to Refer a FriendDoes my friend have to buy for it to count?
Yes. They have to make a purchase using the referral code they received.
Go to Refer a FriendWhen will my referral reward arrive?
Your $20 discount code is emailed to you after your friend completes their purchase using the referral code. If it has not arrived, check your spam or promotions folder first, then contact us.
Go to Refer a FriendWhere do I find my referral link?
In the referral section of your account. You can copy and share it any time.
Go to Refer a FriendCan I use a referral reward with another promotion?
No. A referral reward cannot be combined with other discount codes.
Go to Refer a Friend- Refer a FriendGive $20, get $20.
