Help Center

Yes, we offer replacement parts for many of the products sold on rowanappliance.com. To request a part, please email support@rowanappliance.com with your order number, product name or model number, and a brief description of the part you need.

We accept returns within 30 days of delivery for most products, as long as they're unused, unassembled, and in their original or equivalent packaging. To start a return, email us at support@rowanappliance.com.

Yes, all products include a one-year manufacturing warranty covering defects in materials or workmanship under normal residential use. Contact us at support@rowanappliance.com with your order number and product details.

Unplug the unit and remove all shelves and drawers. Wash them with warm soapy water. Wipe the interior with a baking soda solution (2 tbsp per quart of water). Dry thoroughly before reassembling.

Check that the drain hose is not kinked or blocked. Ensure the lid or door is fully closed. Clean the pump filter if your model has one. If the issue persists, contact our support team.

Use the self-clean cycle if available, or remove the racks and scrub with an oven cleaner. Wipe down the interior with a damp cloth once cool. Avoid abrasive pads on the glass door.

Hard water deposits are the most common cause. Use a rinse aid and run a cleaning cycle with a dishwasher cleaner tablet. Make sure the spray arms are not blocked.

Stop using the microwave immediately. Sparking is usually caused by metal or metallic paint. Check for foil, metal utensils, or dishes with metallic trim. If sparking continues after removing metal items, contact support.

Fill the reservoir with equal parts white vinegar and water. Run a brew cycle, then run two full cycles with clean water to rinse. Repeat monthly for best results.